FREQUENTLY ASKED QUESTIONS

1. Account & Website Navigation

Q1: How to create an account and log in to the official website?

1. Click "Sign Up" at the top-right corner of the homepage.
2. Enter your valid email/mobile number, set a password (we recommend combining uppercase letters, lowercase letters, numbers, and special characters), and complete the verification via the code sent to your email/phone.
3. Agree to the "User Agreement" and "Privacy Policy", then click "Register" to finish.

• Go to the login page, enter your registered email/mobile number and password, and click "Log In". If you forget your password, click "Forgot Password" to reset it via verification code.

Q2: How to find the "Jewelry Crystal Bracelets" category quickly?

1. Use the top navigation bar: Hover over "Jewelry" and select "Crystal Bracelets" from the dropdown menu to enter the dedicated category page.
2. Use the homepage search box: Type keywords like "crystal bracelet" or specific styles (e.g., "amethyst bracelet") and press "Enter" to jump to relevant results.

2. Product Selection & Filtering

Q1: How to filter the right crystal bracelet for my needs?

• Crystal Type Filter: On the category page, check labels like "White Crystal", "Amethyst", "Citrine", or "Aquamarine Fantasy Crystal" to locate specific series (e.g., Amethyst "Taro Mud Boba", Aquamarine "Mojito").
• Style & Function Filter: Use tags such as "Fortune-Boosting", "Romantic Elegance", or "Casual Fresh" to match your style. You can also filter by material (pure crystal, with beeswax/southern red agate) and wrist size (15cm, 16cm, 17cm, etc.).
• Virtual Try-On Tool: Many styles feature a "Virtual Try-On" function (camera permission required). Click the icon on the product detail page to see how the bracelet looks on your wrist in real time.

Q2: What do I need to know about crystal origins and quality when choosing?

• Origin Marking: Each product detail page notes the crystal origin (e.g., Brazilian Amethyst, Donghai County White Crystal) to ensure you know the source of the material.
• Quality Certificates: Click "Quality Description" to view the natural crystal identification certificate (scannable QR code for verification), which includes key parameters like purity (≥98% for premium styles) and refractive index.
• Brand Promise: We guarantee "100% Natural Authentic Crystals". If a third-party authoritative institute confirms a bracelet is synthetic, you can claim full compensation with the identification report.

3. Size Selection & Wearing Guide

Q1: How to choose the correct bracelet size?

1. Measure Your Wrist: Use a soft tape measure to wrap around the thinnest part of your wrist (avoiding joints). Keep the tape snug but not tight—this is your base wrist circumference.
2. Reserve Space: Add 1-2cm to your base measurement for comfort. For example:
   • Wrist circumference 15cm → Choose 16-17cm bracelet
   • Wrist circumference 16cm → Choose 17-18cm bracelet
3. Check the Size Chart: Each product detail page has a "Size Chart" showing bead diameter (4mm-12mm) and suitable wrist ranges. Elastic cord styles can accommodate ±1cm errors.

Q2: What precautions should I take when wearing a crystal bracelet?

• Avoid Harmful Scenarios: Remove the bracelet before bathing, swimming, or hot spring trips. Warm water and chemicals (dish soap, perfume, lotion) can damage the cord and inlaid parts.
• Prevent Physical Damage: Store the bracelet in a separate jewelry box (wrap it in a soft cloth) to avoid scratches from hard objects (e.g., keys, other jewelry). Do not pull or twist the cord forcefully.
• Control Wearing Time: Take off the bracelet for 2-3 hours daily (e.g., while sleeping). If you sweat heavily, wipe the beads with a dry cloth immediately to prevent metal 配件 (clasps, charms) from oxidizing.

4. Maintenance & Repair

Q1: How to clean and purify a natural crystal bracelet?

• Daily Cleaning: Rinse the bracelet with room-temperature water, then gently pat dry with a soft flannel. Do not use soap, detergent, or ultrasonic cleaners—they can damage the crystal surface.
• Deep Purification (Every 2-3 Weeks):
  1. Coarse Salt Method: Bury the bracelet in coarse sea salt (cover completely) and leave it for 12 hours. Rinse with water afterward to remove salt residue.
  2. Crystal Cluster Method: Place the bracelet on a white crystal cluster for 24 hours. This is safe for all crystal types and helps "recharge" the crystal (per crystal healing beliefs).
• Cord Maintenance: If the elastic cord loosens, apply for free cord replacement via after-sales service (you cover round-trip shipping) or use the "Knotting Tutorial" on the detail page to repair it yourself.

Q2: What if the bracelet cord breaks or beads fall off?

• Minor Damage (Loose Knot/Single Bead Fall-Off):
  1. Log in to your account → Go to "My Orders" → Select the relevant order → Click "After-Sales Application" → Choose "Repair".
  2. Upload photos of the damage (e.g., loose knot, intact fallen bead).
  3. Customer service will send the return address within 24 hours. Repair takes 3-5 working days (free of charge).
• Severe Damage (Lost Beads/Multiple Beads Fall-Off):
  • Apply for "Replacement Parts" via after-sales service. We provide matching beads (you pay for bead costs) and require the original identification certificate number for inlaid styles.
• Self-Repair: Buy matching elastic cord, spacer beads, and tools from our "Accessories Mall". The detail page includes a step-by-step tutorial (with photos) for beading and knotting.

5. After-Sales & Rights Protection

Q1: What is the return and exchange policy for crystal bracelets?

• Unconditional Return/Exchange (7 Days): If you’re not satisfied with the bracelet (unworn, tags and packaging intact), apply for return/exchange within 7 days of delivery. Custom styles (engraved, special sizes) are non-returnable.
• Quality Issue Guarantee (15 Days): If the bracelet has non-human damage (e.g., cracked beads, broken cord) within 15 days of delivery:
  1. Upload photos of the damage via "After-Sales Application".
  2. We offer free return, exchange, or replacement—we cover all round-trip shipping fees.
• Special Note: Bracelets that have been worn (with scratches) or purified (coarse salt/crystal cluster treatment) are only eligible for repair, not return/exchange. Always inspect the bracelet first after receiving it.

Q2: How to verify authenticity and claim compensation for fake products?

• Step 1: Verify Authenticity:
  1. Scan the anti-counterfeiting QR code on the product tag.
  2. Enter your order number on the verification page to view traceability info (raw material origin, production date, test report).
• Step 2: Authoritative Identification:
  • Visit designated testing institutes (e.g., Henan Jewelry & Jade Quality Supervision and Inspection Center) for free verification. Find institute addresses in the website’s "Service Center".
• Step 3: Claim Compensation:
  • If the institute confirms the crystal is synthetic, send the identification report and order details to support@yourbrand.com.
  • We will provide full compensation (product price + identification fee + transportation cost) within 3 working days.

Q3: Is there a warranty period for crystal bracelets?

• Free Warranty Coverage:
  • Loose knots or broken elastic cords (non-human damage)
  • Oxidation of metal clasps/charms
  • Falling off of inlaid glue (for inlaid styles)
• Chargeable Repairs:
  • Bead damage from impact (e.g., dropping the bracelet)
  • Damage caused by self-modification (e.g., cutting the cord)
  • Repairs needed after the 1-year warranty period